Placing an Order

Assistance With The Azurite Press US Shopping Cart

Default Shipped Message:
The shopping cart does not judge between a product order or an order for registration for a live event. All orders send the same default message when the cc is processed and that being "your order has shipped". If it is an order for live registration, then of course there is nothing that will be shipped.
Confirmation for Event Registration:
The receipt you receive when you place your order IS your confirmation for live event registration. No other confirmation is needed.
Registration for Live Events:
If you are registering someone for a live event, other than the persons name and info who is placing the order, then you will need to supply the other persons name, address, phone, email address in the box listed there to do so, or else they will not be registered.
Accepted Payment Methods For The USA Office:
You can place an order using Visa, Master Card, Discover, or American Express Credit Cards or a US Money Order as payment. Sorry but we can no longer accept personal checks!
Credit Card Error:
If you enter in the wrong credit card information the first time through and try to place the order again before 30 minutes has lapsed, you will receive an error message that says "duplicate order". This is a safety feature that is part of the shopping cart. Just wait 30 minutes and place the order again.
Credit Card Declined:
If you get an error message that says "credit card declined", there is nothing we can do about that. You will need to contact your bank to see why they are declining your cc.
Voided Orders:
If for some reason you have placed an order and then need to have it voided, you will first receive a message saying your order has been shipped followed by a message that says your order has been voided. This is because the order must first be sent through the gateway, and this sends the default message that the order is shipped, in order for the process of voiding the order to be completed. Credit Card Companies tend to be slow in returning funds to an account for a refunded payment. If you have questions about your refund, you should contact your credit card company and ask them when they will refund the amount to your credit card.
Credit Card Order Processing:
The Azurite Press US Office does not take funds from your credit card account until your order ships. Some credit card companies will put the funds for an order into something they call a holding pattern. The funds are not yet taken from your account but it may look like they have been when checking your account. In the event you should cancel your order, it may take your credit card company several days to show that on your account. If you have questions about such, you should contact your credit card company.
Copy of Receipt:
Please keep a copy of your order receipt and order number as these will be needed if you should need to contact us about your order.
Choose Correct Shipping Method:
Orders placed within the US need to choose USPS Priority as the shipping method and OUTSIDE the US need to choose USPS Priority International Mail. If you do not choose the correct shipping method you will get an error message and need to go back a page and choose the correct one.
Choosing the State in the Shipping/Billing Info:
If you are placing an order from outside the US and the section "State" does not apply to you, then simply chose the option at the bottom of the scroll box choices that says "Non US State" and type none in the box.
Gate Way Error Message - International Orders:
The US Shopping Cart is fickle in how it will read shipping/billing information that is input by the customer. International customers might be used to using different characters that are not normally used in writing of the American English Language. Most times if you receive a Gate Way Error Message it is because there is unusual text in your shipping or billing info that the shopping cart is not reading. Simply make sure all characters represent the written American English Language.

As well, the shopping cart is designed to read mailing / billing addresses as written in the USA, such as:
24 Anywhere Road. If written text is input before the Street Name the cart will most likely return a Gate Way Error. Simply input your address with the house number first and if this will not get your package delivered to you properly, simply input a message in the comment box stating the way the package address label should read.
Placing an Order for US Money Order By Mail Payment:
To place on order on line, via the AP shopping cart, but wanting to send payment via snail mail, do the following:
·Add item/s to shopping cart.
·When finished shopping, tick the circle that says (Printable Order Form (Postal Mail)
·Click on the Check Out button
·Enter your billing and shipping info
·Click Continue
·A page will come up for you to print giving you the total amount of the order, with shipping and handling.
·Address to mail to will be in the top right hand corner of the order receipt.
Order Tracking:
All domestic orders are shipped via the US Post Office via Priority Mail. We do not charge the customer extra for delivery confirmation so do not have a tracking number to provide. Priority Mail usually delivers in 2-3 business days from the day the order is shipped. If you input an email address when you placed your order then you will receive an email notifying you that your order has shipped. Orders are processed in the sequence they are received. Time to process an order will depend on how many orders are in line and if the item/s are on back order. Please allow 2-4 weeks for processing of your order.

All International orders are shipped via the US Post Office via International Priority Mail. If you input an email address when you placed your order then you will receive an email notifying you that your order has shipped. Orders are processed in the sequence they are received. Time to process an order will depend on how many orders are in line and if the item/s are on back order. Please allow 2-4 weeks for processing of your order. When your order ships, if you input an email address with your order, you will receive a US Customs Form Number that will allow you to track your package, via the US Post Office, to the point of reaching the Customs Facility in your country. We have no control over the amount of time the Customs Facility in your country will take to deliver your package. We have found it generally takes anywhere from 2-6 weeks. Any custom fees or taxes due to your country are your sole responsibility.
Product Case Replacements:
If you are ordering product case replacements and do not supply the product code / codes they are for, then you will receive the cases without art work in them.
Product Disk Replacements:
The same will apply for orders for disk replacements as well. You must provide the product code as well as the disk # for what you are requesting.
Poster Shipping:
As stated on ALL poster pages, posters ship in tubes and for this reason posters need to be placed on an order by themselves as other product items will not fit in those tubes. If posters are placed on an order that contain other product items, then I will need to handbill your credit card the amount of shipping for the tube.

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